LiveLine
Addiction and recovery are difficult domains due to their stigmatized subject matters, deeply ingrained psychological behaviors, and overall lack of support from existing techonologies. Our team was tasked with Identifying the points where technology may be leveraged to deliver new service experiences to people in recovery for addiction and/or their family members and support networks.
What we created was LiveLine. LiveLine is a modern day video streaming platform for those in recovery. From our research, we identified patterns and relevant strategies to tailor a usable and approachable platform that supports one's recovery journey.
Company
Oasis Recovery Center
Timeline
2020
Team
Ben Stone (Me) - Product Designer
Connie Chau - Researcher
Ari Daly - Product Designer
Paul Myers - Researcher
Angelina Thomas - Product Manager
Research
Our team explored and learned through:
31 semi-structured interviews
14 open meetings
11 subreddit communities
1 treatment home
1 drug court
And developed these insights:
Community relations: Community and positive personal connections play a large role in people's motivation to stay sober
Different resources: Different resources are utilized throughout the recovery process depending the person's current situation and physical, mental, emotional needs
Immediate access: Speed of access to the right resources is a large determinate in people starting and maintaining recovery
Iterating Through Ideas
We started by testing an intial concept of matching with a meeting buddy. Through interviews, we pivoted our idea from our insight that it wasn't enough just to make the first meeting experience easier through use of a buddy, but to actually deliver that meeting virtually. Due to reasons like COVID-19, easier access, and a more anonymous approach, a virtual video-streaming platform got overwhelmingly positive feedback.
Concept: Buddy matching
Concept: Meeting buddy
Concept: Virutal meeting platform
Introducing: LiveLine
This was by far the most humbling and rewarding design work I've done. Not only was it the most in-depth and rigorous product development cycle I've participated in, understanding such a marginalized population and creating a product that would significantly help improve their quality of life was incredibly eye-opening. I learned that design should be used to solve these pressing problems, and be leveraged as a tool that can benefit people and their lifestyles.
Read more about our journey here.
Initial onboarding, Home screen, and Discover page
News feed, Video stream, Personal chats
Journal page, Free-form journaling, and Selective disclosure
Initial screen (not logged in), SOS page, Post to Friends page
If you'd like to learn more about this project or other work I've done, let's chat!
